Synch Travel Logo
Request a DemoSynch AI
Request a DemoSynch AI

Privacy Policy

Privacy Policy

At SynchTravel, we are committed to protecting the privacy of our customers and users. This privacy policy explains how we collect, use, and protect the personal information of those who use our Travel Solution Software.

Use of Services

We may collect the following information when you use our travel solutions software:

  • Personal information such as your name, email address, phone number, and billing information
  • Information about your travel preferences, such as the destinations you are interested in, your travel dates, and the number of people in your party
  • Information about your device and internet connection, such as your IP address, operating system, and browser type

How We Use Your Information

We use your personal information to:

  • Provide you with travel solutions, including booking flights, hotels, and transportations
  • Communicate with you about your travel plans and other relevant information
  • Improve our travel solutions and services
  • Send you promotional offers and other marketing materials

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our travel solutions. This information may include your IP address, device type, and browser type. We use this information to improve our travel solutions and personalize your experience.

Data Retention

We retain your personal information for as long as necessary to provide you with our travel solutions and as required by applicable law. We may also retain certain information for a longer period of time if necessary for legal, tax, or accounting purposes.

Security

We take reasonable steps to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

You have the right to access, correct, and delete your personal information. You may also object to the processing of your personal information or request that we restrict the processing of your personal information. To exercise these rights, please contact us using the information provided below.

AI Assistants and Automated Services

Our software includes AI assistants ("agents") that work for us and for the travel businesses that use our software. They handle the personal information described in this policy only to do the job they are used for:

  • Customer chat assistants answer people who message a travel business on WhatsApp, Instagram or Messenger. They search hotels, flights, transfers, activities and packages, send booking links, and pass the chat to a member of staff when asked.
  • AI voice agents answer and make phone calls for travel businesses and for SynchTravel's own demo bookings. These calls, and some calls with our own sales team, are recorded and transcribed so the request can be handled, quality checked and disputes resolved.
  • Synch Atlas is a WhatsApp assistant for the staff of travel businesses using our software. Staff log in through a secure link on our website (never inside WhatsApp). It reads their company's records only as their portal account allows, understands voice notes, and makes a phone call or social media post only after the staff member confirms it.
  • Portal AI agents help staff inside our software: planning the day, sales follow-ups, accounts, quotations and itineraries, special offers, marketing posts and ads, and travel documents. They work on the business's own records and draft content for staff to review.
  • Lead and enquiry assistants reply to people who fill in an enquiry or advertising form, and help book product demos. We may also use AI to write to businesses using their publicly available business contact details.

To do this we use AI and service providers, including messaging platforms (Meta / WhatsApp, Instagram, Messenger and Twilio), AI providers (such as Google), voice call providers, scheduling tools (such as Calendly), and cloud hosting and storage, under contracts that protect your data. We do not sell your personal information.

You can ask to speak to a member of staff at any time. We only start a WhatsApp conversation with you if you have given us your number and agreed to hear from us. Reply STOP, or tell us you do not want to be messaged, and we will not message you again unless you contact us first. Marketing messages are only sent where the law allows, and you can opt out at any time by contacting us.

Changes to this Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

Contact Us

If you have any questions about this privacy policy or our practices, please contact us at info@synchtravel.com or call on +44330 0437 654.