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The Vision
SidraTours, one of the best travel agencies for Hajj and Umrah, has always worked hard to make sure that pilgrims have smooth, personalised trips. Their goal is to make travel easier for people by providing high-quality services, such as flights, hotels, and guided tours in Makkah and Madinah. SidraTours is one of the most trusted Umrah travel agents, and they knew that using technology to manage Hajj and Umrah packages well was important. Their goal was to make the booking process easy for customers, keep umrah travel package prices up to date in real time, and make operations more efficient to keep customers happy. To reach these goals, we needed a modern, easy-to-use travel booking system.
Objectives and Challenges
Managing multiple Hajj and Umrah packages manually had become increasingly complex. SidraTours faced challenges that affected both their internal operations and client experience. They had a lot of problems with their operations before they teamed up with SynchTravel:
- Delays in booking by hand
- Limited visibility of packages
- Updates to prices that aren't right
- Customer database that isn't connected
- CRM tracking that isn't very good
- Slow performance of the website
- Not enough people using the internet
- Hard to handle Hajj reservations
These problems made it harder to grow and manage more than one Hajj and Umrah package.
The Solution
SynchTravel gave SidraTours a full solution that was made just for them. The goal of the partnership was to simplify operations by combining a modern travel booking platform, CRM development, and website improvements.
- Design of the website
- CRM development
- Travel software development
- Integrated travel booking platform
- Updates in real time
Positioned for Growth
SynchTravel gave SidraTours a full solution that was made just for them. The goal of the partnership was to simplify operations by combining a modern travel booking platform, CRM development, and website improvements.
- Manage more than one Umrah travel package at a time.
- Get more clients from around the world through user experience.
- Automate workflows to boost team productivity.
- Automated booking tools can help you reach more customers.
- The platform has turned SidraTours into a fully digital service provider.
The Impact
Customers served
18,000+Countries included
15+Package Booked
25,000+Customer Satisfaction
95%The Future
SidraTours is adding more Hajj and Umrah packages and better ways to book online all the time. They want to work closely with SynchTravel to offer better travel options, keep package information up to date, and make the experiences of pilgrims around the world even better.
Running a travel business can be complex.
but your technology shouldn’t be.
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