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The Vision
Haramayn Rooms ventured into the hotel industry with one objective: to provide trusted, verified, and smooth accommodation services to pilgrims and travellers to the holy cities. They strategized to provide quality hotel room booking, clear Umrah hotel rates, and always high Makkah room booking and Madinah room booking standards.Along with the demand, there was an increased requirement for an improved digital system capable of supporting real-time bookings, customer convenience, and numerous hotel partnerships. Haramayn Rooms had the ambition to offer travellers an easy online booking experience that they could use to book a hotel room. They needed a new hotel booking platform that was run using a strong travel booking system, which integrated operations, was accurate, and improved customer experience.
Objectives and Challenges
Haramayn Rooms had a list of operational challenges that blocked growth and reduced the potential to make bookings. Their challenges included:
- Challenges in controlling hotel rates at different hotels in Umrah
- Makkah room booking and Madinah room booking are done manually
- Absence of a good travel management system
- Difficulty in providing real-time hotel room booking
- Little price and availability control within their booking engine
- Requirement for a smooth online hotel room booking system
- Inefficient process for customers to book a hotel room online
- Poor visibility across hotel inventory and partner properties
Such difficulties led to a mixed experience with guests, slower confirmations, and low operational visibility, problems that could not be overlooked anymore with the rising demand.
The Solution
Haramayn Rooms contracted with SynchTravel to fully upgrade their hotel reservation process. SynchTravel installed an integrated and fast travel booking system that interconnected all its hotel processes.
- Modern multi-city reservation system for large inventories
- Real-time rates and availability for accurate bookings
- Fast, efficient reservations with an optimized engine
- Automated Umrah rate updates with no errors
- Centralized control via a strong management system
- Simple tools for a smooth booking experience
Positioned for Growth
After the SynchTravel platform became operational, Haramayn Rooms saw a significant increase in all the major areas of booking.
- Higher Online Conversions
- Better Customer Satisfaction
- Simplified Madinah Booking Processes
- High Operational Productivity
- Better Rate Management
The Impact
Total Clients Reached
12,800+Global Market Presence
14+Successful Bookings
22,500+Positive Client Feedback
98%The Future
Haramayn Rooms is currently prepared to enter new markets, adding more hotel partners, and improving their digital booking systems with SynchTravel running their business. They aim to be the most trusted Makkah room booking, Madinah room booking, and Umrah hotel packages destination for pilgrims and travellers.
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