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The Vision
Al Hijaz Tours is a well-known Umrah travel agency and Hajj travel agency, and dedicates itself to the purpose of providing a pilgrim with an organized, comfortable, and spiritually valuable trip. Their vision is based on the accessibility of Umrah tours and Hajj travelling packages to the travelers around the globe, making it smooth and enjoyable. Paying attention to the unique requirements of pilgrims, including guided tours, comfortable hotel rooms, and stable transportation, Al Hijaz Tours makes sure that all the journeys are easy-going and problem-free. With the growing demand for Umrah packages in 2026, the company aimed to provide competitive Hajj packages and more itineraries that cater to both individuals and large group bookings. Their goal was to increase customer satisfaction, improve operational efficiency, and maintain a strong digital presence that reflects their credibility as a trusted Umrah travel agency.
Objectives and Challenges
Before implementing SynchTravel’s solution, Al Hijaz Tours faced several operational and technical challenges:
- Managing multiple Umrah deals
- Offering competitive Hajj packages
- Simpler Hajj and Umrah bookings
- Improving Umrah packages visibility
- Handling large group bookings
- Tracking availability and pricing
- Reducing administrative staff workload
- Maintaining consistent customer communication
These problems complicated the process of scaling the operations of Al Hijaz Tours. Their staff took a lot of time to manage bookings manually and address customer queries and change package information, which affected productivity and customer satisfaction.
The Solution
SynchTravel offered an end-to-end platform that changed the operations of Al Hijaz Tours and improved their presence online:
- Development of travel portal
- Live reservation and ticket prices
- Travel booking engine
- Personalized packages
- Efficiency in operations
Positioned for Growth
Al Hijaz Tours has experienced huge gains in operational performance, customer interactions, and an increase in revenues since the adoption of SynchTravel:
- Faster Hajj package bookings
- Higher Umrah satisfaction rates
- Accurate package information
- Easier tour management
- Serve more clients efficiently
The Impact
Customers Served
12,500+Countries Covered
35+Packages Booked
3200+Customer Satisfaction
95%The Future
Al Hijaz Tours plans to expand their offerings further while continuing to provide top-tier Umrah tours and Hajj travel packages. SynchTravel positions them to manage growing demand, deliver innovative package options, and ensure high levels of customer satisfaction.
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